Terms & Conditions
Last updated: 18/6/2010
Welcome to Serene. By accessing our website and purchasing from us, you agree to the following Terms & Conditions.
1. General
This website is operated by Serene. Throughout the site, the terms “we”, “us”, and “our” refer to Serene.
By using our website, you agree to comply with these Terms & Conditions.
2. Product Information
We try our best to display product details, colors, images, and descriptions as accurately as possible. However, actual colors may vary slightly due to lighting, screen settings, and photography.
Product measurements and details are provided as a guide and may have slight differences.
3. Pricing
All prices are listed in United States Dollars (USD), unless stated otherwise.
We reserve the right to change product prices, promotions, discounts, and offers at any time without prior notice.
Any applicable shipping fees, taxes, or additional charges will be displayed at checkout before payment is completed.
4. Orders
After placing an order, you will receive an order confirmation. This does not mean your order has been accepted if there are payment issues, stock errors, or incorrect information.
We reserve the right to cancel or reject any order if necessary.
5. Payment
All payments must be completed before orders are processed.
Orders with incomplete or failed payments will not be shipped.
6. Shipping
Orders are usually processed within 1–3 working days. Delivery time may vary depending on your location, courier service, public holidays, and unforeseen delays.
Serene is not responsible for delays caused by courier companies, incorrect shipping details, or circumstances beyond our control.
7. Incorrect Shipping Details
Customers are responsible for providing the correct shipping information.
If a parcel is returned due to incorrect details, failed delivery, or unclaimed parcel, additional shipping fees may apply.
8. Returns & Exchanges
For hygiene and safety reasons, earrings and opened accessories may not be eligible for return or exchange.
Returns or exchanges are only accepted for wrong, defective, or damaged items reported within 3 days of receiving the parcel.
To request assistance, please contact us at [Your Email] with your order number and clear photos of the issue.
9. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 3 days of receiving your order.
We will review the case and may offer a replacement, exchange, or other suitable solution.
10. Promotions
Promotions, discounts, and free shipping offers may be available from time to time.
Promotions cannot be exchanged for cash and may be subject to specific terms.
11. Product Care
To maintain your accessories, avoid contact with water, perfume, lotion, sweat, and chemicals. Store your accessories in a dry place when not in use.
Serene is not responsible for damage caused by improper care, misuse, or normal wear and tear.
12. Intellectual Property
All content on this website, including brand name, text, images, graphics, and design, belongs to Serene unless otherwise stated.
You may not copy, reproduce, or use our content without permission.
13. Limitation of Liability
Serene is not liable for any indirect, incidental, or consequential loss arising from the use of our website, products, or services.
14. Changes to Terms
We may update these Terms & Conditions at any time. Any changes will be posted on this page.
15. Contact Us
For questions about these Terms & Conditions, please contact us at:
[Your Email]