Shipping & Delivery

Thank you for shopping with Serene.

We aim to make your shopping experience smooth, simple, and reliable from the moment you place your order until your accessories arrive.

Order Processing

All orders are processed within 1–3 working days after payment has been confirmed.

Orders are not processed on weekends or public holidays. During launch periods, sales campaigns, or peak seasons, processing time may take slightly longer.

Shipping Time

Estimated delivery time may vary depending on your location and courier service.

Standard delivery usually takes approximately 7–14 working days after your order has been shipped.

Please note that delivery delays may happen due to courier issues, customs clearance, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Fee

Shipping fees will be calculated and shown at checkout before payment is completed.

Free shipping is available for orders above USD100.

Order Tracking

Once your order has been shipped, you will receive tracking details by email or through your order confirmation page.

Please allow some time for the courier tracking system to update after the tracking number has been issued.

Incorrect Shipping Information

Please make sure your shipping details are correct before placing your order.

Serene is not responsible for failed deliveries, delays, or returned parcels caused by incorrect or incomplete shipping information.

If a parcel is returned due to incorrect details, failed delivery, or an unclaimed parcel, additional shipping fees may apply for redelivery.

Lost or Delayed Parcels

Once your order has been handed over to the courier, delivery is handled by the shipping provider.

If your parcel is delayed, please contact us and we will assist in checking the shipment status where possible.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or additional charges may apply depending on your country’s regulations.

These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Need Help?

If you have any questions about your order or shipping status, please contact us at:

[Your Email]

Kindly include your order number so we can assist you faster.