Frequently Asked Questions

1. What is Serene?

Serene is a curated accessories brand offering elegant rings, necklaces, earrings, bracelets, and gift pieces for everyday styling and meaningful moments.

2. Where are you based?

Serene is based in Malaysia.

3. How long does delivery take?

Orders are usually processed within 1–3 working days. Delivery time may vary depending on your location and courier service.

4. Do you offer free shipping?

Yes. We offer free shipping for orders above RM100.

5. Do you offer any promotions?

Yes. Customers can enjoy 15% off when purchasing 2 items. Promotions may change from time to time.

6. Can I return or exchange my item?

For hygiene and safety reasons, earrings and opened accessories may not be eligible for return. If you receive a wrong or defective item, please contact us within 3 days of receiving your parcel.

7. What should I do if I receive a damaged or wrong item?

Please contact us at [Your Email] with your order number, photos of the item, and packaging. We will review your case and assist you as soon as possible.

8. How do I care for my accessories?

To keep your accessories looking beautiful, avoid contact with water, perfume, lotion, sweat, and harsh chemicals. Store them in a dry place when not in use.

9. Are the products suitable as gifts?

Yes. Many Serene pieces are suitable for birthdays, anniversaries, celebrations, and thoughtful everyday gifts.

10. Can I cancel my order?

Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, we are unable to cancel it.

11. How can I contact Serene?

You may contact us at [Your Email]. We aim to reply within 1–3 working days.