Privacy Policy

Last updated: 18/6/2010

This Privacy Policy explains how Serene collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

- Your name
- Email address
- Phone number
- Billing and shipping address
- Payment information
- Order details
- Website browsing information

2. How We Use Your Information

We use your information to:

- Process and fulfil your orders
- Arrange delivery
- Contact you about your order
- Provide customer support
- Send updates, promotions, or newsletters if you subscribe
- Improve our website, products, and services
- Prevent fraud or misuse of our website

3. Payment Information

Payments are processed through secure third-party payment providers. Serene does not store your full payment card details.

4. Sharing Your Information

We may share necessary information with trusted third parties such as:

- Payment providers
- Courier and delivery partners
- Website and e-commerce service providers
- Marketing and email service providers, if applicable

We only share information needed to provide our services.

5. Marketing Communications

If you subscribe to our newsletter, we may send you updates about new arrivals, promotions, gift ideas, and styling inspiration.

You may unsubscribe from marketing emails at any time.

6. Cookies

Our website may use cookies to improve your browsing experience, analyse website traffic, and support shopping features such as cart and checkout.

You can disable cookies through your browser settings, but some website features may not work properly.

7. Data Protection

We take reasonable steps to protect your personal information. However, no online platform is completely secure, and we cannot guarantee absolute security.

8. Your Rights

You may contact us to request access, correction, or deletion of your personal information, where applicable.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

11. Contact Us

For questions about this Privacy Policy, please contact us at:

[Your Email]