We're here to help! Find answers to our most frequently asked questions below.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, debit cards, and online banking.

Can I change or cancel my order?
Please contact us within 24 hours of placing your order at hello@serene.com and we'll do our best to assist you.

Shipping & Delivery

How long does delivery take?
Orders within Malaysia are typically delivered within 3–7 business days.

Do you offer free shipping?
Yes! Enjoy free shipping on all orders over 100USD.

Returns & Exchanges

What is your return policy?
We accept returns within 14 days of delivery for items in their original, unworn condition.

How do I start a return?
Email us at hello@serene.com with your order number and reason for return.

Products

What materials are your accessories made from?
Our pieces are crafted from high-quality materials including stainless steel, brass, and hypoallergenic metals with gold or silver plating.

Do you offer gift wrapping?
Yes! All Serene orders come beautifully packaged, perfect for gifting.

Still need help?

Reach out to us at hello@serene.com and we'll get back to you within 1–2 business days.